New Customer Service Request

Thank you for contacting JDNA, your request is very important to us!



Please complete the fields below with as much relevant information to your ticket as possible for a Customer Service Representative to assist you in a timely manner.  



Be sure to include your Model Number, Serial Number, and how we can further assist you. 


Case Type 
Required FieldCase Issue 
Required FieldSubject 
Required FieldFirst Name 
Required FieldLast Name 
Required FieldAddress line 1 
Address line 2 
Required FieldCity 
Required FieldState 
Required FieldZip/Postal Code 
Required FieldCountry 
Required FieldPhone Number 
Required FieldEmail 
Required FieldModel # 
Serial Number 
Place of Purchase 
Date of Purchase Pick
Proof of Purchase 
Required FieldIncoming Message    

If the unit is still under warranty, please attach the proof of purchase to this request or fax it to 1-626-628-3613 along with your name as reference.


***Please note we are experiencing significant delays in our support services due to measures taken to reduce the spread of COVID-19. At the moment, we are exceeding a 72 hour response time and in some cases longer. We kindly ask for your patience and grace as operations continue to be delayed.***


Thank you for your business!